Collection Terms and Conditions

All goods hired or purchased for collection are subject to the following terms and conditions:

Order Confirmation & Payment
All orders must be paid in full to secure booking. Once payment is made, the order is confirmed and stock is reserved specifically for the client.

No Changes After Payment

No items may be cancelled, reduced, or removed from the order after payment has been made.
Example: If you have paid for 20 chairs, you may not later reduce the quantity if fewer guests attend.

The items were reserved and held for you.
No Refunds or Adjustments
No refunds, credits, or adjustments will be given for unused items, change of plans, or reduction in quantity after payment.

Deposit Requirement
A refundable deposit of R1000 or R2000 (depending on the order) is payable on collection. This deposit is required to ensure the safe return of all hired items.
Copy of ID Required
A copy of the client’s valid ID must be provided on collection. No items will be released without an ID copy.

Collection Responsibility
It is the client’s responsibility to collect the correct items as per the invoice. Please check all items before leaving the premises.

Condition of Items on Collection
By signing the collection note/invoice, you confirm that all items have been received in good condition and in full.

No claims for missing or damaged items will be accepted once you have signed and left the premises.

Signature Binding
The signature on the invoice/collection note is final and binding. You cannot later dispute that you did not sign or did not receive the items.
Third-Party Collections
If you send a driver, friend, or representative to collect on your behalf, they act as your agent. Their signature and acceptance of goods is legally binding on you.

Responsibility After Collection
Once items leave our premises, the client is fully responsible for all hired items, including loss, damage, or theft, until items are returned.
Late or Non-Return of Hired Items
Failure to return hired items will result in replacement charges at full value.
Agreement

By making payment and collecting your order, you confirm that you have read, understood, and agreed to all the above terms and conditions.

Collection Policy – Party Goods & Balloons

If you choose to collect party goods, balloons, or send a driver/representative on your behalf, all items must be thoroughly checked at the time of collection. By signing for the goods, you confirm that everything has been received in full and in good condition.

No claims, shortages, or refund requests will be accepted after collection for any items not checked at the time. We cannot recall or verify what was originally ordered or confirm if anything was left behind once you have collected.

It is therefore essential that your driver or representative knows exactly what items they are collecting and checks everything carefully before leaving the premises. The responsibility lies fully with the client to ensure all items are correct at collection.